Welfare Casework Masterclass
09.30am How to Manage Welfare Casework – Key issues to consider when dealing with casework – Housing Benefit cases
The first part of this session will serve as an overview and deliver practical guidance on how to deal with the workload swiftly when dealing with the most common types of casework as well as providing a list of outside agencies a caseworker can refer enquiries to. The second part of the session will concentrate on cases involving Housing Benefit, especially those in which the tenant has had a reduction in benefit because of under-occupation, and will look at what advice can be given in such cases. It will conclude with some case studies covering typical examples of Housing Benefit casework.
10.30am Understanding the Changes – The Impact of Welfare Reforms – An examination of the Benefits Cap, Council Tax Benefit, ESA, and PIP
This session will begin by examining the casework arising from the Benefits Cap and what advice can be given, and then the impact of the changes which have taken place to Council Tax Benefit. The second part of the session will look at issues arising from the ongoing reassessment of ESA claimants, and the introduction of the Personal Independence Payment. It will look at the impact these fundamental changes have on sick and disabled people and what advice can be given to people affected.
12.00pm Lunch Break
1.00pm Dealing with cases involving children – Other DWP Casework – A guide to dealing with child support cases – Other DWP Casework
This session will look in detail at family and child related enquiries covering tax credits and child benefit. It will also cover child maintenance and complex child support cases with a view to offering professional tips on how to effectively manage enquiries and deal with problems in the processing of claimants applications. In the last part of the session there will be a brief look at casework involving DWP, such as Jobseekers Allowance and Income Support. The session will conclude with some relevant case studies.
2.00pm Universal Credit – An Introduction to Universal Credit
This session will provide an overview of Universal Credit. It will explain the way in which Universal Credit will be calculated, what the various elements of Universal Credit will be, and who will be eligible to claim. There will be an explanation of which current benefits will be replaced and which will be unaffected. Finally there will be a discussion of some of the practical issues of Universal Credit, such as how people will make claims and be paid, and the pace of implementation.
4pm Day Ends